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AI automation News

Zomato Shakes Up Workforce: Over 500 Customer Support Jobs Axed Amid AI Shift

Olivia Carter 01 Apr, 2025

Zomato has laid off 500-600 customer support employees, citing non-performance, amid a shift towards AI automation. The move has caused employee backlash, reflecting a wider indust...

Business

Cognizant's AI Revolution: 12,000 Jobs Transformed, 14,000 Employees Return

Jessica Bennett 28 Mar, 2025

Cognizant CEO Ravi Kumar reveals how AI and automation have freed up 12,000 jobs, with 14,000 former employees rejoining. Over 230,000 employees are now AI-trained, marking a signi...